What to do if you have a Noise or Aviation Safety Concern
Aircraft Noise Concerns
Airspace management including environmental impacts is managed by Airservices Australia (AsA). AsA also has responsibility for the Noise Complaint and Information Service through a Noise Information phone line which records all enquiries and complaints, and on request AsA staff will respond to your concern. The contact number is 1800 802 584. Alternatively use AsA’s web-based complaint form here.
Making a complaint – Airservices (airservicesaustralia.com)
AsA provides Noise Information which may accessed here: Noise Monitoring (emsbk.com)
WebTrak is a useful online service provided by AsA that enables users to see tracks, altitude and other information of aircraft operating in the Parafield Airport and Adelaide Airport areas. Tracking records are available for up to three months and Airservices are regularly updating WebTrak to improve the effectiveness of the program. Noise complaints can also be lodged electronically via WebTrak http://www.airservicesaustralia.com/aircraftnoise/webtrak/
Aviation Noise Ombudsman
In September 2010, the Federal Government established the office of Aircraft Noise Ombudsman. The Aircraft Noise Ombudsman (ANO) can be contacted by the following methods:
Mail: Aircraft Noise Ombudsman, GPO Box 1985, Canberra City ACT 2601
Phone: 1800 266 040 to enquire about the process for complaint and to obtain forms or information.
Low Flying or Safety Concern
If you have a concern about an aircraft that may be low flying or operating in a perceived unsafe manner, the responsible agency is the Civil Aviation Safety Authority. You are encouraged to advise CASA of the issue or incident by phoning 131 757. It is important that you have exact time and location details of the incident.